Support

Need help with Crisp Insta Clips? We're here for you. Browse the topics below or reach out to our support team directly.

Contact Us

For any questions, issues, or feedback, email us at:

[email protected]

We typically respond within 24 hours on business days.

Frequently Asked Questions

What is Crisp Insta Clips?

Crisp Insta Clips is a tool that helps you create, edit, and optimize short-form video clips for social media platforms like Instagram, TikTok, and YouTube Shorts — quickly and effortlessly.

How do I get started?

Sign up for an account, upload your video, and use our tools to clip, edit, and export. It only takes a few minutes to go from raw footage to a polished, share-ready clip.

What video formats are supported?

We support most common video formats including MP4, MOV, AVI, and WEBM. Exported clips are optimized for social media in MP4 format.

Is there a free plan?

Yes! You can explore the platform and create clips on a free tier. For advanced features and higher usage limits, check out our paid plans.

How do I cancel my subscription?

You can cancel your subscription at any time from your account settings. Your access will continue until the end of the current billing period. If you need assistance, contact us at [email protected].

Account & Billing

  • Forgot your password? Use the password reset option on the sign-in page to regain access to your account.
  • Payment issues? If a payment failed or you were charged incorrectly, email us with your account details and we'll sort it out.
  • Refunds: Refund requests are handled on a case-by-case basis. Please reach out within 7 days of the charge.
  • Delete your account: To request account deletion and removal of your data, email [email protected].

Troubleshooting

  • Video not uploading? Make sure your file is under the size limit and in a supported format (MP4, MOV, AVI, WEBM).
  • Export taking too long? Processing time depends on video length and resolution. Allow a few minutes for longer clips.
  • App not loading? Try clearing your browser cache, disabling extensions, or switching to a supported browser (Chrome, Firefox, Safari, Edge).

Legal

For more information about how we handle your data and the terms governing your use of the service, please review:

  • Privacy Policy — How we collect, use, and protect your personal information.
  • Terms of Service — The rules and guidelines for using Crisp Insta Clips.

Still Need Help?

If you couldn't find what you're looking for, don't hesitate to reach out. Email us at [email protected] and we'll get back to you as soon as possible.